CATI interface: contacts are over

Compatibility:IdSurvey 7IdSurvey 8

Sometimes the following error message is displayed when the interviewer enters the CATI interface: “Warning! Contacts to call with current settings are over. Edit filters or contact the administrator.”

Contacts are over

Why is this error displayed?

These are the possible reasons why you get the error message:

No contacts were uploaded in the “Contacts Management” sectionGo to the “Contacts Management” section and upload your contact list
All contacts have completed the interview or have a final outcome (refusal or incorrect number)Upload new contacts or stop the survey
Interviewers filters set in the “Interviewers” section describe a condition with no outcomeCheck filters in the interviewer(s) profile settings
Settings in “Contacts Options” (Settings -> TAB CATI) have no outcomeCheck filters set in “Call just some”
Time range set in “Calls in timeframe” (Settings -> TAB CATI -> Call settings) blocks the interviewer or it is not compatible with the contactsVerify server and contacts UTC. Please notice that the first time set has to be always less that the second one.
Available contacts are all out of quotaCheck the “Quotas Management” page or upload new contacts
All available contacts are waiting to be displayed again because of an outcome as “busy line”, “no answer”, “disconnected line” or “sent email” or they have an appointment scheduled for another timeIn order to put contacts back to circulation go to “Contacts Management” and use the “Manage calls” function of the gearwheel button to filter the list and change the call back time
All available contacts are blocked because they reached the maximum number of attemptsGo to “Contacts Management” and filter the contacts for “Contact Status – Reached attempts” and then use the “Reset Attempts” function clicking on the gearwheel button
All available contacts have a reserved appointment with other interviewersIn “Contacts Management” you can select the desired contacts and change the interviewer assigned to the appointment by clicking on “Reassign appointments” that you find in the gear menu.
The contacts uploaded don’t have any phone number in any of the 4 preset fields (PhoneNumber, OtherPhone, Mobile, NewPhoneUpdate the list of contacts by entering the telephone numbers in the fields provided. To do this you can use the “Update from file” function or upload a new list.
The contacts uploaded are not enabled for CATI module.In the page “Contacts Management”, select all contacts (or those desired only) then select “Associate to modules” from the gear and enable the CATI module.

Leave A Comment?