CATI interface: contacts are over

Compatibility:IdSurvey 5IdSurvey 6

Sometimes the following error message is displayed when the interviewer enters the CATI interface: “Warning! Contacts to call with current settings are over. Edit filters or contact the administrator.”

contacts-over

Why is this error displayed?

These are the possible reasons why you get the error message:

  • No contacts were uploaded in “Contacts Management” section -> Go to the section and upload your contact list
  • All contacts completed the interview or have a final outcome (refusal or incorrect number) -> Upload new contacts or stop the survey
  • Interviewers filters set in “Interviewers” section describe a condition with no outcome -> Check filters in the interviewer(s) profile settings
  • Settings in “Contacts Options” (“Settings” -> TAB CATI) have no outcome -> Check filters in Call just some
  • Time range set in “Calls in timeframe” (Settings -> TAB CATI -> Call settings) blocks the interviewer or is not compatible with contacts -> Verify server and contacts UTC
  • Available contacts are all out of quota -> Check “Quotas Management” or upload new contacts
  • All available contacts are waiting to be displayed again because an outcome as busy line, no answer, disconnected line or sent email or they have an appointment scheduled for another time -> To put contacts back to circulation go to “Contacts Management” and use “Display” function of the gearwheel button to filter the list and change the call back time
  • All available contacts are blocked because they reached the maximum number of attempts -> in version 6 go to Contacts Management and filter the contacts for Contact Status – Reached attempts and then use the Reset Attempts function in the gearwheel button
  • All available contacts have a reserved appointment with other interviewers

Leave A Comment?